Sutton and East Surrey Water

Coronavirus: Covid 19 and Our Services

"Aquam Water Services is committed to providing a standpipe management service to you and will continue to remain available through the current Covid 19 pandemic. We are committed to our staff and customers and seek to minimise any contact which would place either party at risk of contracting Covid 19, as such we have changed our procedures as follows:

  • A skeleton staff will operate at the depot as staff home work where possible
  • Staff will remain available to deliver and collect standpipes as required
  • If you wish to off hire at the depot please ring in advance so that we can ensure we are available
  • Working hours at the depot will change to 7.30- 4.00pm"

Managing Director, Phil Walker

Covid 19: Risk Assessment Supporting Documents

From 1st October 2014 ​Aquam Water Services will handle all applications for the hire of temporary water standpipes for use within the Sutton and East Surrey Water Region.

Our contact details are:

023 9263 9616


Our customer services team will be on hand to assist both new and existing customers with the standpipe application process and ensure that you receive your new metered standpipe quickly and efficiently.

Delivery & Collection

We are able to deliver standpipes within 1 working day anywhere within the Sutton and East Surrey Region, customers may also arrange to collect their standpipes from the nearest ​Aquam Water Services collection point should they prefer.

Only standpipes obtained through ourselves may be used within the Sutton and East Surrey Water Network, connection of any unauthorised water apparatus is a criminal offence and may result in prosecution.

Standard Charges

From the 1st April 2019 the standard charges will be:

Hire Rates Weekly Rate Discount  
Metered 22mm Standpipe - Rate £25.00 0%

Metered 22mm Standpipe - Rate
Discounted rate for Annual pre-paid hire

Annual Hire
(Above Equivalent Weekly Rate)  (15.00)  (33%) (Annual pre-payment)
  • Water Usage - £1.3261 per cubic metre
  • A deposit of £250 may be required at point of hire
  • Delivery or Collection charge £15.00
  • All prices exclude V.A.T which will be added at a rate of 20%

Meter Readings

Customers will be required to provide meter readings on a monthly basis, these can be supplied to us by:

Phone - 023 9263 9616

Email -

Web - Using the Meter Readings Tab on this webpage